A clear route if something has gone wrong.

Email [email protected] with the subject “Complaint” and include the business name, the issue, when it occurred and the outcome you are seeking.

We will acknowledge the complaint, preserve relevant records, identify the person responsible for reviewing it and provide a substantive response as soon as the facts have been checked.

If the first response does not resolve the concern, ask for a founder review. This process does not limit any statutory rights or external complaint route that applies.