Security protocol

How access and information are handled

This page explains how we handle access, proof records, and deletion during a repair.

Access

How we handle access

Approach
We only ask for the minimum access needed for the agreed repair.
Options
You can give temporary access directly or ask your web person to handle it.
Removal
Access can be removed as soon as the repair is confirmed.

Data handling

How information is handled

Retention
Proof records are kept for up to 180 days.
Deletion
Deletion requests are completed within 7 days after identity checks.
Use
We only keep the information needed to document the issue, the repair, and the result.

Repair boundaries

What is and is not included

Included
Specific website issues with clear proof and a clear one-time repair.
Out of scope
SEO, marketing, redesign retainers, and CRO optimisation work.
Payment
Fixed price is shown before secure checkout.

Entity details

Operating details

Legal entity
Vectorbatch
Trading as
Vector Repairs
Jurisdiction
United Kingdom